Under the direction of the Medical Center Manager or Ancillary Svcs Manager, supervises the daily operations within a designated area of all assigned direct or matrix ancillary services teams within the medical center. The Ancillary Services Assistant Manager works closely with the Ancillary Services Manager and the medical center management team to assure the delivery of care and service in a way that meets or exceeds standards while providing an excellent patient experience across all assigned ancillary service areas.
- Operational Excellence: Assists the Ancillary Services manager or medical center manager with the day-to-day operations of ancillary services by supervising assigned direct or matrix staff within the medical center. Monitors daily work flow, assigns tasks, prioritizes and directs activities of ancillary direct or matrix staff. Assists with workflow adjustments, new programs and system enhancements. Assures all staff are adequately informed of all program changes and their purpose.
- Staff Engagement & Development: In conjunction with the Ancillary Services Manager, hires, selects, orients, trains, manages performance, and terminates staff as needed. Supports all team members in achieving performance expectations and standards. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
- Patient Experience: Coordinates the delivery of care that meets or exceeds service excellence standards. Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrence (UOs), as they occur within assigned area.
- Financial Stewardship: Manages within resources allocated. Assists with monitoring of targeted financial performance. When appropriate, makes recommendations to improve service delivery, access and quality.
- Compliance and Emergency Preparedness: Helps ensure compliance with local, state, federal, and other regulatory agencies standards. Implements & maintains compliance with policies, procedures, goals and objectives in accordance with departmental, facility and organizational guidelines.
** PRIMARY OFFICE IN CAPITOL HILL- WILL TRAVEL TO SIX (6) MAMMOGRAPHY LOCATIONS
License, Certification, Registration
- WA State Radiology Technologist license; ARRT Registry
- WA State DOH
- Minimum three (3) years clinical experience in an ancillary service.
- Minimum two (2) years experience in a supervisory capacity (lead, supervisor) in a clinical environment managing day-today work flow, and performance of others.
- Customer service, organizational and problem-solving skills. Ability to prioritize and manage multiple tasks simultaneously, responding to issues as they arise.
- Ability to mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.
- Effective communication, collaboration and change management skills.
- Knowledge of relevant clinical practice.
- Knowledge of regulatory requirements, managed care, and health care delivery systems.
- Financial management skills.
- Associate's degree in a clinical discipline.
Internal Number: 722712
About Kaiser Permanente
Kaiser Permanente Washington, headquartered in Seattle, Washington, provides and coordinates complete health care services for more than 650,000 members through 26 medical centers. Founded in 1947, Kaiser Permanente Washington existed for nearly 70 years as Group Health Cooperative, a regional nonprofit which gained national recognition for medical quality, disease prevention, and evidence-based treatments. Kaiser Permanente welcomed Group Health, its medical centers and members, into the Kaiser Permanente family in 2017 creating Kaiser Permanente's eighth region. Kaiser Permanente of Washington is a total health organization comprising Kaiser Foundation Health Plan of Washington, and the Washington Permanente Medical Group, P.C., formerly Group Health Physicians, an independent medical group that features more than 1,000 physicians.